Simulator Content
Domain 1: Industry Knowledge
Domain 2: Implementation Strategies
DOMAIN 3: Service Cloud Solution Design
DOMAIN 4: Knowledge Management
Domain 5: Intake and Interaction Channels
DOMAIN 6: Case Management
DOMAIN 7: Contact Center Analytics
DOMAIN 8: Integrations
FINAL EXAM SIMULATORS
Not Enrolled
Simulator Includes
- 9 Lessons
- 15 Quizzes
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