Salesforce Certified Administrator Exam Guide

Introduction to the Salesforce Administrator Certification Program

Advance your professional journey with the Salesforce Administrator certification, essential for individuals eager to leverage Salesforce’s capabilities to their fullest within their organizations. This certification is designed for those with a strong background in Salesforce, aiming to utilize its extensive features for enhancing business operations. Our examination offers an in-depth exploration of the platform’s applications, user functionalities, and various configuration and management options across Sales, Service, and Collaboration Clouds.

The Salesforce Certified Administrator program encompasses two key certifications:

Salesforce Certified Administrator: This foundational certification focuses on the essential features and tools necessary for the effective maintenance of a Salesforce implementation. It is perfect for those looking to deepen their basic understanding of the platform.
Salesforce Certified Advanced Administrator: Aimed at the experienced Salesforce Certified Administrator, this certification extends beyond the basics. It is suited for professionals who have mastered Salesforce configuration maintenance, adhere to the highest administration standards, and are skilled at utilizing advanced features to tackle complex business issues.

Target Audience: Salesforce Certified Administrator

Embark on the path to becoming a Salesforce Certified Administrator to unleash Salesforce’s capabilities. Ideal candidates for this certification should have a comprehensive understanding of the platform’s user-facing features and the vast configuration options available to an Administrator. This certification is your gateway to mastering the maintenance of a Salesforce organization, enabling you to meet common business requirements and perform administrative functions with the platform’s latest features.

Candidates will benefit from having at least six months of direct experience as a Salesforce Administrator, providing them with a solid foundation in practical application and preparing them for success in the exam’s objective section. Start this transformative journey to elevate your administrative skills with Salesforce!

Purpose of This Exam Guide

Enter the Salesforce Administrator exam with confidence using our detailed exam guide. Carefully crafted, this guide serves as your primary resource for assessing your preparedness and enhancing your confidence for the exam. It highlights the intended audience for the Salesforce Administrator exam, directs you to the best training and resources available, and provides an exhaustive list of exam objectives, all aimed at guiding you to a successful outcome.

We recommend a comprehensive preparation strategy, combining real-world experience with targeted coursework and self-study. This approach not only broadens your knowledge but also maximizes your likelihood of success. Begin your Salesforce journey with the finest resources at your disposal, guided by our exam guide to excellence!

About the Exam

Details of the Salesforce Administrator exam are as follows:

Content: 60 multiple-choice/multiple-select questions plus 5 unscored questions
Duration: 105 minutes to complete the exam
Passing Score: 65%
Registration Fee: USD 200, plus any applicable taxes as per local law
Retake Fee: USD 100, plus any applicable taxes as per local law
Delivery Methods: Onsite at a testing center or online with proctoring. Visit the official site for exam scheduling details.
Reference Policy: No reference materials (hard-copy or online) allowed during the exam.
Prerequisites: None, though attending preparatory courses is strongly advised.

Recommended Training and Study Resources

For optimal preparation, we suggest a blend of hands-on experience, completion of training courses, engaging with Trailhead trails, and self-study in areas outlined in the Exam Outline below.

Suggested self-study materials include:

Forcewise: Salesforce Certified Administrator All-in-One Exam Prep
Trailmix: Prepare for Your Salesforce Administrator Credential
Trail: Study for the Administrator Certification Exam
Superbadges: Lightning Experience Reports & Dashboards Specialist, Business Administration Specialist, and Security Specialist

Exam Outline

Succeeding in the Salesforce Administrator exam requires a focused approach to preparation. Key to this success is practical, hands-on experience as a Salesforce Administrator, applying the detailed features/functions covered in our guide. Engage deeply, practice purposefully, and turn your foundational knowledge into practical skills. With our guidance and your dedication, attaining Salesforce expertise is completely achievable.

Configuration and Setup: 20%
- Understand company settings, administer UI configurations, manage user setup, and apply security controls appropriately.
Object Manager and Lightning App Builder: 20%
- Grasp standard object architecture, customize fields and layouts, and create page layouts and record types for objects.
Sales and Marketing Applications: 12%
- Apply sales productivity features, understand lead automation and campaign management.
Service and Support Applications: 11%
- Manage case capabilities, automate case management.
Productivity and Collaboration: 7%
- Leverage activity management, Chatter, and Salesforce Mobile App features.
Data and Analytics Management: 14%
- Manage data import, validation, reporting, and dashboard customization.
Workflow/Process Automation: 16%
- Identify appropriate automation solutions, utilize Flow, and understand approval processes.

Maintaining Your Salesforce Certification

There are no mandatory maintenance requirements for the Salesforce Certified Administrator certification. Continuous learning through Forcewise, the Trailblazer Community, Trailhead, and Trailhead Academy is encouraged to keep your skills sharp and up-to-date.